Director of Information Technology
Aspiring Scholars Directed Research Program (ASDRP)
Fremont, CA (Remote) · February 2022 – Present · Scope proof, not a title ceiling
- Sole architect of 40+ production systems (CRM sync, intake automation, secure QR check-in, LMS↔CRM bridges, public site)—requirements → ship → support; still owned in daily use by 15,000+ people.
- Built bidirectional CRM–database sync with webhook-driven updates, change logging, and email-delivery monitoring so advisors and admins share one truth and outbound mail lands on real contacts.
- Automated admissions and mission-critical event workflows (Orientation, Lab Safety, Core Trainings, Blitz Talks, Expo): calculator-integrated registration, guarded contact creation, HubSpot sync, attendance validation, and live-whitelist QR check-in at the door.
- Shipped LMS↔CRM bridge suite: Canvas provisioning/enrollment, pre-work and grade sync, completion webhooks, automated rosters, certificate generation, and financial-aid reminders—cutting term-start manual surgery.
- Rebuilt asdrp.org end-to-end; integrated HubSpot APIs for reporting and property updates; analyzed 2019–2024 admissions data to guide recruitment decisions.
- Author technical docs and SOPs; own helpdesk triage across website, dashboards, and Canvas so sole-owner systems stay operable after launch—not fragile demos.
Data Analyst (Contract)
Upwork
Davis, CA (Remote) · 2022 – 2023
- Delivered contracted analytics for housing and ops clients: collected, cleaned, and joined multi-source datasets in Excel and SQL; produced KPI/operational reports that drove product and process decisions.
Shift Manager
PRB Management LLC
Davis, CA · October 2021 – June 2022
- Built a labor-forecasting model from historical scheduling data that cut per-employee labor share by 28% when staffing shifts.
- Ran recurring sales, labor, and shift-performance reporting; increased sales by 34% while holding coverage.
Area Manager Intern
Amazon
Orlando, FL · June 2021 – July 2021
- Raised exporting-area throughput from 4.2 to 6.3 units/sec (+50%) in under two weeks via data-driven quality and process changes; presented findings with peer interns under an L5 Learning Manager.
Unemployment Claims Specialist
AnswerNet (New York State Department of Labor)
Albany, NY · August 2020 – October 2020
- Processed high-volume unemployment claims with sensitive PII under strict confidentiality; updated data-management documentation and troubleshot system issues on regulated state systems.
Selected systems shipped
Production patterns transferable beyond education
- Bidirectional CRM–DB sync · Intake → trusted CRM records · Live-whitelist QR check-in · Canvas↔HubSpot provisioning & completion · Certificate & roster automation · Durable webhook pipelines · Public site + link redirector